Live Arrival Guarantee
Live Stock - 100% Live arrival guarantee!
We guarantee that your animals/plants will arrive healthy and in the best state possible!
Please keep in mind that Live Arrival Guarantee will only guarantee that your live stock will be alive upon arrival. We don't guarantee that you will be successful at keeping them. This is because of the fact that your aquarium might not have the perfect environment to keep these species, such as:
- Ideal plant substrate
- Co2
- Filtration
- Lighting
- Temperature
- Water parameters
If you're not sure that you have the perfect environment to house a certain plant or animal, feel free to message us anytime with your questions and we will reply as soon as possible.
FIRST CLASS SHIPPING NOTICE
Although First Class shipping is a great, budget friendly option, it may not be the ideal shipping option during extreme weather conditions. Since this service is only for lighter packages (up to 16oz), we are unable to add heat packs/cold packs to these orders to ensure their safe arrival when temperatures are extreme. For this reason, 100% Live Arrival Guarantee is voided for First Class Shipments only, during extreme weather conditions.
When temperatures are ideal for shipping, USPS First Class is a great and safe option for single orders of snails and any plants.
