Frequently Asked Questions
Check our most frequently asked questions here. If you still need help then please feel free to contact us anytime!
We ship orders from Monday to Wednesday. All orders placed after Wednesday 7 a.m. (EST) will be shipped out the following Monday. We do this to prevent your package from getting stuck at a carrier facility over the weekend.
FREE SHIPPING on all orders above $59
USPS First Class 2-4 Day $4.99
USPS Priority Mail 1-3 Day $9.99
FedEx/UPS 2 Day Air (Guaranteed) $30
Depending on the shipping method you selected, it can take anywhere from 1 to 5 days to arrive. Handling times are out of our control once your package is dropped off so keeping an eye on the tracking number is the best way to receive updates.
After you received the notification saying that your order has been shipped, please allow up to 48/72 hrs for USPS to update your tracking number. If you don't see any updates after 72 hrs, please reach out to us.
Sometimes, we have to hold orders due to the extreme weather.
We do NOT ship live stock/plants if temperatures are bellow freezing (30 degrees) or above 95 degrees.
YES. We ship to all US, including Alaska, Hawaii, and Puerto Rico.
NO. At the moment, we do not ship outside of the US.
All our live stock/plants is/are shipped to the best of our abilities.
Live Stock is packed in heat sealed durable plastic bags and always double bagged (triple bagged if necessary). They are packed with enough water to be comfortable and plenty of oxygen that lasts up to 1 week. They are then wrapped around in bubble wrap or newspaper, and put in durable insulated boxes to prevent them from getting crushed.
Plants are packed in heat sealed, durable plastic bags to maintain moisture, wrapped around in bubble wrap or newspaper, and put in durable insulated boxes to prevent them from getting crushed in transit.
If you have just received your snails, please give them some time to acclimate. Snails can take up to 48 hrs to start moving and exploring your aquarium, especially in cold weather season.