2 of 3 were dead on arrival. The little box was hot to the touch like it had been sitting in the sun...as were the once-frozen cooling packs. 2 day shipping took 3 days. The one that survived is mowing down some troublesome BBA so that's a win.
Hello. Thank you for your review.
If there are any issues upon arrival, please reach out to us. We have a 100% live arrival guarantee and you are always covered.
Thank you.
Four of the six didn’t make it.
Hello Mark. Thank you for your review.
I noticed your order arrived a few weeks back - if there are any issues with your order, please reach out to us upon arrival so we can take care of you. We have a 100% live arrival guarantee and you are always covered.
We're always looking for ways to improve where we can.
Sorry for any inconvenience.
They’re peaceful, easy to care for, and safe with my plants and fish. I also love that they won’t overpopulate the tank in freshwater. Having five gives a nice variety and plenty of help keeping the glass and decorations spotless. Overall, I would highly recommend them—great value, low maintenance, and a wonderful way to keep the tank both clean and lively!