Privacy Policy


AquaticMotiv® LLC Privacy Policy.

Last updated: 3/28/2025


This Privacy Policy describes how AquaticMotiv LLC (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.aquaticmotiv.com (the "Site") or otherwise communicate with us (collectively, the "Services"). Forpurposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.


Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.


Changes to This Privacy Policy


We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.


How We Collect and Use Your Personal Information


To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.


What Personal Information We Collect


The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.


Information We Collect Directly from You


Information that you directly submit to us through our Services may include:
- Basic contact details including your name, address, phone number, email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
- Account information including your username, password, security questions.
- Shopping information including the items you view, put in your cart or add to your wishlist.
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.


Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.


Information We Collect through Cookies


We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.


Information We Obtain from Third Parties


Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:


- Companies who support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.


Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.


How We Use Your Personal Information

- Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
- Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
- Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
- Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

 

Cookies


Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions andpreferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites. 

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.


How We Disclose Personal Information


In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
- With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support,cloud storage, fulfillment and shipping).
- With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
- With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.


We have, in the past 12 months disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":


Category:

- Identifiers such as basic contact details and certain order and account information
- Commercial information such as order information, shopping information and customer support information
- Internet or other similar network activity, such as Usage Data 

 

Categories of Recipients:

Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)
- Business and marketing partners
- Affiliates

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.


Category of Personal Information

- Identifiers such as basic contact details and certain order and account information
- Commercial information such as records of products or services purchased and shopping information
- Internet or other similar network activity, such as Usage Data

 

Categories of Recipients

Business and marketing partners

 

User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any publicarea of the Services, this content will be public and accessible by anyone. We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.


Third Party Websites and Links


Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.


Children's Data


The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.


As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information


Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

Frequently Asked Questions

When will my order ship out?

We ship orders from Monday to Wednesday. All orders placed after Wednesday 7 a.m. EST will be shipped out the following Monday. We do this to prevent your package from getting stuck at a carrier facility over the weekend.

How much does shipping cost?

FREE SHIPPING on all orders above $69

USPS First Class 2-4 days $6.99

USPS Priority Mail 1-3 days $14.99

UPS 2nd Day Air $29.99

UPS Overnight $49.99

How long will it take for my package to arrive?

Depending on the shipping method selected at checkout, it can take anywhere from 1 - 5 business days.

USPS and UPS handling times are out of our control once your package is dropped off so keeping an eye on the tracking number is the best way to receive updates.

Is Free Shipping a slow service?

No. All live animal or plant orders that qualify for free shipping will ship in USPS Priority Mail, or a superior service, depending on size and weight.

My tracking number is not updating ...

After you receive an email confirmation with your tracking number, saying the order has shipped, please allow up to 48 hours for USPS/UPS to update your tracking details. If you do not see any updates after 48 hours, please contact us.

Keep in mind that if your order was placed after our cut off time, 7am on Wednesday, you may only see updates the following Monday, when the order is shipped.

Why hasn't my order shipped out yet?

Sometimes we have to hold orders due to the extreme weather.

We do not ship live animals or plants if the weather is below 40 degrees or above 85 degrees.

Do you ship everywhere in the US?

Yes. We ship to all states including AK, HI, and PR.

Is international shipping available?

No, at the moment we do not ship outside of the US.

How do you ship live stock and plants?

All our live stock and plants are shipped to the best of our abilities.

Live stock is packed in heat sealed durable plastic bags and always double bagged (triple bagged if necessary). They are packed with enough water to be comfortable and plenty of oxygen that lasts up to a week. They are then wrapped around in bubble wrap or newspaper, and put in durable insulated boxes to prevent them from getting crushed.

Plants are packed in heat sealed, durable plastic bags to maintain moisture, wrapped around in bubble wrap or newspaper, and put in durable insulated boxes to prevent them from getting crushed in transit.

Can I return an item?

Yes, we accept returns within 14 days. You can return an item as long as it is unopened, unused, and in the same condition it was received.

I have a DoA (Dead on Arrival). What do I do?

If you receive anything but a healthy plant/animal, take 2 or 3 pictures in its unopened sealed bag and get in contact with us within 4 hours of the arrival of the package. We will get back to you after we've successfully examined all the pictures. If the plant(s)/animal(s) is(are) indeed damaged or melted/dead, we will gladly send you a replacement or we'll refund you if the item is no longer in stock. Guarantee gets voided if delivery is not made on the first attempt. Please, be home to receive your live animals.

My package arrived broken, damaged, or leaking. What do I do?

Sometimes boxes are mishandled while in transit by the shipping company. Although it is extremely rare, it can happen.
If your package arrives broken, leaking, or damaged in any way, please take a picture right away and proceed by inspecting all the items inside. If you encounter any issues upon opening the box, reach out to our team with a picture of the damaged box as well as a picture of any damaged items inside. We’ll get back to you with a resolution as quickly as possible and will replace any items that get damaged or broken while in transit.

Missing items. What now?

If there are any missing items in your order, please reach out to us so we can assist you. We will refund or ship you the missing items, at no extra cost. Make sure to contact us within 4 hours of the arrival of the package.

My snails are not moving. What do I do?

It is normal for snails to arrive tucked in the shell and stay inactive for some time. Snails need to adjust to your aquarium environment before feeling comfortable and safe to come out. After acclimating them properly(read more details below), put them in your aquarium and give them 48 hours to start exploring.

How do I acclimate my snails?

Upon receiving your snails, make sure to float the unopened snail bag on top of your aquarium for 15-20 minutes. When the time is up, carefully cut open the bag and put the snails in your aquarium. Make sure not to put any of the bag water in your aquarium. During transit, the shipping water will become high in ammonia so you should always avoid mixing it in your aquarium. Most snails start exploring after a couple of minutes/hours but some can take up to 48 hours so don't freak out if it has been a while and they are still tucked in.

Do NOT leave any snails in a separate, unfiltered container to acclimate. 

My snails have not moved in over 48 hours. What do I do?

Reasons your snails are still tucked in/not moving: 

1) Water parameters - test your water to make sure you have the correct water conditions for your specific species.

2) Temperature - Make sure your temperatures is correct.

3) Aggressive tank mate - Snails will stay tucked in if they feel in danger so make sure there are no tank mates picking on them.

4) Liquid chemicals/Algae removers - most chemicals are not safe for invertebrates so make sure non were used within the last 2-4 weeks.


If all the aquarium conditions are stable and the environment is ideal to house the snails, then we may have had an issue with shipping, delays, or weather. If this is the case, please reach out to our team so we can help. Make sure to always provide pictures of the snails.

How do I acclimate my shrimp?

  • Floating method

Upon receiving your shrimp, make sure to float the unopened bag on top of your aquarium for 15-20 minutes. When the time is up, carefully cut open the bag and put the shrimp in your aquarium. Make sure not to put any of the bag water in your aquarium. During transit, the shipping water will become high in ammonia so you should always avoid mixing it in your aquarium. 

  • Easy set up, drip acclimation method

Upon receiving your shrimp, empty the entire bag content (water and shrimp) into a separate container - 1 gallon to 3 gallons would be preferred. Get some long airline tubing and tie a loose knot right in the middle. With one end of the tubing in your aquarium, start syphoning water from the aquarium to the container with the shrimp. Once you establish the flow of water to the container with the shrimp, quickly tie the knot to reduce the flow of water to about 3-5 drops per second. Leave the airline dripping for about 1-3 hours. Make sure to keep an eye on the container so it doesn't overflow. Once the timer is up, with a soft net, scoop the shrimp out of the container and add them to your aquarium.

My clams don’t open. Are they alive?

Healthy clams will ALWAYS arrive closed and shut. When snails die in transit, they will arrive completely opened up - If that is the case, take a picture and send it over to us right away, otherwise, simply add them to your aquarium and let them acclimate. Clams are slow moving animals so don't worry if you don't see movement for the first couple of days.

Bleach Dip

Our plants are 100% ready to plant, however, we recommend sterilizing before introducing them to your aquarium.

Bleach Dip 

  • Any household brands 
  • Great for killing algae and snails 

Directions:

Container 1 (Treat) - Mix 19 parts water to 1 part bleach (5% bleach). 

Container 2 (Rinse) – Dechlorinated water. Add extra dechlorinator (3x more). 

Step 1 - Dip plants in container 1 for 2 minutes. 

Step 2 – When the 2 minutes are up, quickly transfer them to container 2 and leave them there for another 2 minutes. 

Note – After step 2, if you are still able to smell the bleach on the plant, quickly run it under room temperature tap water for 6-10 seconds.

CAUTION! 

Please, be very cautious when applying these methods as they can kill your plants if not used correctly.  

We are NOT responsible for any plant losses/melts due to miss-using the methods stated above.

Alum Dip

Our plants are 100% ready to plant, however, we recommend sterilizing before introducing them to your aquarium.

Alum Dip (Aluminum sulfate and Alum USP) 

  • Great for killing bugs, snails, and snail eggs. 

Directions:

Container 1 (Treat) - Mix 2 tablespoons per gallon of water. 

Container 2 (Rinse) - Dechlorinated water. 

Step 1 – Soak plant(s) for 1 hour. 

Step 2 – Rinse in container 2. 

CAUTION! 

Please, be very cautious when applying these methods as they can kill your plants if not used correctly.  

We are NOT responsible for any plant losses/melts due to miss-using the methods stated above.

3% Hydrogen Peroxide

Our plants are 100% ready to plant, however, we recommend sterilizing before introducing them to your aquarium.

3% Hydrogen Peroxide Dip 

  • Great against algae, parasites, fungus, and bacteria. 

Directions:

Container 1 (Treat) - Mix 3ml of 3% Hydrogen Peroxide to 1 gallon of water. 

Container 2 (Rinse) - Dechlorinated water. Add extra dechlorinator (3x more). 

Step 1 – Dip plants in container 1 for 4 minutes.  

Step 2 – When the 4 minutes are up, using gloves, quickly transfer them to container 2 and gently rinse. 

 

CAUTION! 

Please, be very cautious when applying these methods as they can kill your plants if not used correctly.  

We are NOT responsible for any plant losses/melts due to miss-using the methods stated above.

Do you offer a guarantee?

Yes, we have a 100% Live Arrival Guarantee.

We guarantee that your animals/plants will arrive healthy and in the best state possible!

Please keep in mind that Live Arrival Guarantee will only guarantee that your live stock will be alive upon arrival. We don't guarantee that you will be successful at keeping them. This is because of the fact that your aquarium might not have the perfect environment to keep these species, such as:

  • Ideal plant substrate
  • Co2
  • Filtration
  • Lighting
  • Temperature
  • Water parameters

If you're not sure that you have the perfect environment to house a certain plant or animal, feel free to message us anytime with your questions and we will reply as soon as possible.

 

FIRST CLASS SHIPPING NOTICE

Although First Class shipping is a great, budget friendly option, it may not be the ideal shipping option during extreme weather conditions. Since this service is only for lighter packages (up to 16oz), we are unable to add heat packs/cold packs to these orders to ensure their safe arrival when temperatures are extreme. For this reason, 100% Live Arrival Guarantee is voided for First Class Shipments only, during extreme weather conditions. We recommend having your animals shipped in USPS Priority Mail, UPS 2nd Day Air, and UPS Overnight.

When temperatures are ideal for shipping, USPS First Class is a great and safe option for single orders of snails and any plants.

When will my order ship out?

We ship orders from Monday to Wednesday. All orders placed after Wednesday 7 a.m. EST will be shipped out the following Monday. We do this to prevent your package from getting stuck at a carrier facility over the weekend.

How much does shipping cost?

FREE SHIPPING on all orders above $69

USPS First Class 2-4 days $6.99

USPS Priority Mail 1-3 days $14.99

UPS 2nd Day Air $29.99

UPS Overnight $49.99

How long will it take for my package to arrive?

Depending on the shipping method selected at checkout, it can take anywhere from 1 - 5 business days.

USPS and UPS handling times are out of our control once your package is dropped off so keeping an eye on the tracking number is the best way to receive updates.

Is Free Shipping a slow service?

No. All live animal or plant orders that qualify for free shipping will ship in USPS Priority Mail, or a superior service, depending on size and weight.

My tracking number is not updating ...

After you receive an email confirmation with your tracking number, saying the order has shipped, please allow up to 48 hours for USPS/UPS to update your tracking details. If you do not see any updates after 48 hours, please contact us.

Keep in mind that if your order was placed after our cut off time, 7am on Wednesday, you may only see updates the following Monday, when the order is shipped.

Why hasn't my order shipped out yet?

Sometimes we have to hold orders due to the extreme weather.

We do not ship live animals or plants if the weather is below 40 degrees or above 85 degrees.

Do you ship everywhere in the US?

Yes. We ship to all states including AK, HI, and PR.

Is international shipping available?

No, at the moment we do not ship outside of the US.

How do you ship live stock and plants?

All our live stock and plants are shipped to the best of our abilities.

Live stock is packed in heat sealed durable plastic bags and always double bagged (triple bagged if necessary). They are packed with enough water to be comfortable and plenty of oxygen that lasts up to a week. They are then wrapped around in bubble wrap or newspaper, and put in durable insulated boxes to prevent them from getting crushed.

Plants are packed in heat sealed, durable plastic bags to maintain moisture, wrapped around in bubble wrap or newspaper, and put in durable insulated boxes to prevent them from getting crushed in transit.

Can I return an item?

Yes, we accept returns within 14 days. You can return an item as long as it is unopened, unused, and in the same condition it was received.

I have a DoA (Dead on Arrival). What do I do?

If you receive anything but a healthy plant/animal, take 2 or 3 pictures in its unopened sealed bag and get in contact with us within 4 hours of the arrival of the package. We will get back to you after we've successfully examined all the pictures. If the plant(s)/animal(s) is(are) indeed damaged or melted/dead, we will gladly send you a replacement or we'll refund you if the item is no longer in stock. Guarantee gets voided if delivery is not made on the first attempt. Please, be home to receive your live animals.

My package arrived broken, damaged, or leaking. What do I do?

Sometimes boxes are mishandled while in transit by the shipping company. Although it is extremely rare, it can happen.
If your package arrives broken, leaking, or damaged in any way, please take a picture right away and proceed by inspecting all the items inside. If you encounter any issues upon opening the box, reach out to our team with a picture of the damaged box as well as a picture of any damaged items inside. We’ll get back to you with a resolution as quickly as possible and will replace any items that get damaged or broken while in transit.

Missing items. What now?

If there are any missing items in your order, please reach out to us so we can assist you. We will refund or ship you the missing items, at no extra cost. Make sure to contact us within 4 hours of the arrival of the package.

My snails are not moving. What do I do?

It is normal for snails to arrive tucked in the shell and stay inactive for some time. Snails need to adjust to your aquarium environment before feeling comfortable and safe to come out. After acclimating them properly(read more details below), put them in your aquarium and give them 48 hours to start exploring.

How do I acclimate my snails?

Upon receiving your snails, make sure to float the unopened snail bag on top of your aquarium for 15-20 minutes. When the time is up, carefully cut open the bag and put the snails in your aquarium. Make sure not to put any of the bag water in your aquarium. During transit, the shipping water will become high in ammonia so you should always avoid mixing it in your aquarium. Most snails start exploring after a couple of minutes/hours but some can take up to 48 hours so don't freak out if it has been a while and they are still tucked in.

Do NOT leave any snails in a separate, unfiltered container to acclimate. 

My snails have not moved in over 48 hours. What do I do?

Reasons your snails are still tucked in/not moving: 

1) Water parameters - test your water to make sure you have the correct water conditions for your specific species.

2) Temperature - Make sure your temperatures is correct.

3) Aggressive tank mate - Snails will stay tucked in if they feel in danger so make sure there are no tank mates picking on them.

4) Liquid chemicals/Algae removers - most chemicals are not safe for invertebrates so make sure non were used within the last 2-4 weeks.


If all the aquarium conditions are stable and the environment is ideal to house the snails, then we may have had an issue with shipping, delays, or weather. If this is the case, please reach out to our team so we can help. Make sure to always provide pictures of the snails.

How do I acclimate my shrimp?

  • Floating method

Upon receiving your shrimp, make sure to float the unopened bag on top of your aquarium for 15-20 minutes. When the time is up, carefully cut open the bag and put the shrimp in your aquarium. Make sure not to put any of the bag water in your aquarium. During transit, the shipping water will become high in ammonia so you should always avoid mixing it in your aquarium. 

  • Easy set up, drip acclimation method

Upon receiving your shrimp, empty the entire bag content (water and shrimp) into a separate container - 1 gallon to 3 gallons would be preferred. Get some long airline tubing and tie a loose knot right in the middle. With one end of the tubing in your aquarium, start syphoning water from the aquarium to the container with the shrimp. Once you establish the flow of water to the container with the shrimp, quickly tie the knot to reduce the flow of water to about 3-5 drops per second. Leave the airline dripping for about 1-3 hours. Make sure to keep an eye on the container so it doesn't overflow. Once the timer is up, with a soft net, scoop the shrimp out of the container and add them to your aquarium.

My clams don’t open. Are they alive?

Healthy clams will ALWAYS arrive closed and shut. When snails die in transit, they will arrive completely opened up - If that is the case, take a picture and send it over to us right away, otherwise, simply add them to your aquarium and let them acclimate. Clams are slow moving animals so don't worry if you don't see movement for the first couple of days.

Bleach Dip

Our plants are 100% ready to plant, however, we recommend sterilizing before introducing them to your aquarium.

Bleach Dip 

  • Any household brands 
  • Great for killing algae and snails 

Directions:

Container 1 (Treat) - Mix 19 parts water to 1 part bleach (5% bleach). 

Container 2 (Rinse) – Dechlorinated water. Add extra dechlorinator (3x more). 

Step 1 - Dip plants in container 1 for 2 minutes. 

Step 2 – When the 2 minutes are up, quickly transfer them to container 2 and leave them there for another 2 minutes. 

Note – After step 2, if you are still able to smell the bleach on the plant, quickly run it under room temperature tap water for 6-10 seconds.

CAUTION! 

Please, be very cautious when applying these methods as they can kill your plants if not used correctly.  

We are NOT responsible for any plant losses/melts due to miss-using the methods stated above.

Alum Dip

Our plants are 100% ready to plant, however, we recommend sterilizing before introducing them to your aquarium.

Alum Dip (Aluminum sulfate and Alum USP) 

  • Great for killing bugs, snails, and snail eggs. 

Directions:

Container 1 (Treat) - Mix 2 tablespoons per gallon of water. 

Container 2 (Rinse) - Dechlorinated water. 

Step 1 – Soak plant(s) for 1 hour. 

Step 2 – Rinse in container 2. 

CAUTION! 

Please, be very cautious when applying these methods as they can kill your plants if not used correctly.  

We are NOT responsible for any plant losses/melts due to miss-using the methods stated above.

3% Hydrogen Peroxide

Our plants are 100% ready to plant, however, we recommend sterilizing before introducing them to your aquarium.

3% Hydrogen Peroxide Dip 

  • Great against algae, parasites, fungus, and bacteria. 

Directions:

Container 1 (Treat) - Mix 3ml of 3% Hydrogen Peroxide to 1 gallon of water. 

Container 2 (Rinse) - Dechlorinated water. Add extra dechlorinator (3x more). 

Step 1 – Dip plants in container 1 for 4 minutes.  

Step 2 – When the 4 minutes are up, using gloves, quickly transfer them to container 2 and gently rinse. 

 

CAUTION! 

Please, be very cautious when applying these methods as they can kill your plants if not used correctly.  

We are NOT responsible for any plant losses/melts due to miss-using the methods stated above.

Do you offer a guarantee?

Yes, we have a 100% Live Arrival Guarantee.

We guarantee that your animals/plants will arrive healthy and in the best state possible!

Please keep in mind that Live Arrival Guarantee will only guarantee that your live stock will be alive upon arrival. We don't guarantee that you will be successful at keeping them. This is because of the fact that your aquarium might not have the perfect environment to keep these species, such as:

  • Ideal plant substrate
  • Co2
  • Filtration
  • Lighting
  • Temperature
  • Water parameters

If you're not sure that you have the perfect environment to house a certain plant or animal, feel free to message us anytime with your questions and we will reply as soon as possible.

 

FIRST CLASS SHIPPING NOTICE

Although First Class shipping is a great, budget friendly option, it may not be the ideal shipping option during extreme weather conditions. Since this service is only for lighter packages (up to 16oz), we are unable to add heat packs/cold packs to these orders to ensure their safe arrival when temperatures are extreme. For this reason, 100% Live Arrival Guarantee is voided for First Class Shipments only, during extreme weather conditions. We recommend having your animals shipped in USPS Priority Mail, UPS 2nd Day Air, and UPS Overnight.

When temperatures are ideal for shipping, USPS First Class is a great and safe option for single orders of snails and any plants.