They arrived on time, adapted to my water great and had little of the dreaded crypt melt, even had inches of new growth in 2 weeks
2 out of 3 DOA and policy is to take pictures of unopened package. I didn’t know they were doa until I opened the package and the instructions to take pic was also in the box. I couldn’t read before the box was opened. Shipping through the usps guarantees long timeline. I would have paid for ups or fedex if given the option. Not happy!
Hello. Thank you for your review and we sincerely apologize for this inconvenience. We have a 100% live arrival guarantee and all we need is a quick picture of the snails upon arrival so we can inspect them - we understand you have to open the package and bag to check the snails first. Although USPS has worked well for us, I know they can be a little slower to some area - we offer other services at checkout for your convenience. Thank you.
They all arrived alive, and they came in good packaging and as soon as they acclimated they began to move around as soon as they were set in the tank! Will purchase from them again.
3 of the 5 never moved so we ended up finding some at a store close by.
Ordered right before a heat wave so shipping took 3-4 weeks. All snails arrived alive and very active once put in the tank. Will definitely be ordering again.