Shipping
Shipping can be easily estimated at the checkout page without going through the entire checkout process. Simply click on Estimate shipping under your items and enter your state and zip code. It is that simple!
FREE 1-3 DAY SHIPPING ON ALL ORDERS ABOVE $59!
- First Class 2-4 days $5.99
- Priority Mail 1-3 days $11.99
- 2 Day Air Service $29.99
- Next Day Air Service $49.99
SHIPPING METHODS
Our orders are shipped via USPS, Fedex and UPS. All shipping methods can be upgraded at checkout.
PLANTS - All our plants are packed in heat sealed durable plastic bags to maintain moisture, wrapped around in bubble wrap or newspaper, and put in durable boxes to prevent them from getting crushed in transit.
USPS First Class 2-4 Days
USPS Priority Mail 1-3 Days
Fedex 2-Day Air
UPS 2nd Day Air
UPS Next Day Air
SNAILS - All our snails are packed in heat sealed durable plastic bags and always double bagged (triple bagged if necessary). They are packed with enough water to be comfortable and plenty of oxygen that lasts up to 2 week. They are then wrapped around in bubble wrap or newspaper, and put in durable boxes to prevent them from getting crushed.
USPS First Class 2-4 Days
USPS Priority Mail 1-3 Days
Fedex 2-Day Air
UPS 2nd Day Air
UPS Next Day Air
INVERTS - All our invertebrates are packed in breather bags and always double bagged. They are packed with enough water to be comfortable for up to 1 week. They are wrapped around in bubble wrap or newspaper, and put in durable boxes to prevent them from getting crushed.
USPS First Class 2-4 Days (this service applies for clams only. All other inverts will ship with a faster service)
USPS Priority Mail 1-3 Days
Fedex 2-Day Air
UPS 2nd Day Air
UPS Next Day Air
Fish - All our fish are packed in durable plastic bags and always double bagged. They are packed with enough water and pure oxygen to be comfortable for up to 1 week. They are wrapped around in bubble wrap or newspaper, and put in durable boxes to prevent them from getting crushed.
USPS Priority Mail 1-3 Days (Bettas only. Any other fish will be shipped with a faster service)
Fedex 2-Day Air
UPS 2nd Day Air
UPS Next Day Air
Dry Goods - Shipped via USPS First Class Package 2-4 days or USPS Priority Mail 1-3 Days
Our Shipping days for live stock are Monday through Wednesday - orders placed on Wednesday after 7 a.m. (EST) will be shipped next Monday. This is done to avoid our animals from getting stuck at the carrier facility over the weekend. All the other items are shipped 7 days a week.
HOLIDAY NOTICE
We do NOT ship live animal orders and/or plant orders during a holiday week and the week before a holiday. We are committed to ensure the safe arrival of our animals. As you know, couriers such as Fedex, USPS, and UPS are closed on holidays, meaning that your package will sit at a courier warehouse until the following business day. During some holidays (Example: Christmas, Thanksgiving, and more), couriers are extremely busy and package delays will occur - even in the week leading to said holiday - so for the safety of our animals, orders will be held and shipped the week after the holiday.
WEATHER NOTICE
We do NOT ship any live stock if temperatures are below 40℉ or above 90℉ - We deeply care for the safety and well being or all our livestock. We will not ship any animals or plants if it is unsafe for them to make a comfortable trip. We have the right to hold back all orders placed during these extreme conditions. You will receive a friendly message reminding you of the situation and we will ship when we see a break in weather and is safe for them to travel. We hope you understand that we do this because WE CARE about the animals and plants you will be receiving. We want to make sure you get the best of the best!
All orders are processed within 1-3 business days.
- Insulation supplies, cold packs and heat packs are available at checkout.
NO INTERNATIONAL SHIPPING!