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Only two leaflets have roots attached upon receipt.
Sorry to hear there was an issue with the order. We have a 100% live arrival guarantee and you're always covered. If there are any issues upon arrival, just reach out to us so we can help and make it right. Thank you.
Email: info@aquaticmotiv.com
Phone: 973-330-0006
These snails are awesome. I think they look so cute with their little spikes.
The plants all came in healthy and vibrant except for one. It was a floating plant that was all yellow and broken up.
I received the order relatively quickly, in like 3-4 days. The snails arrived wrapped in wet paper towel. I wasnt sure how to acclimate them as such, so I added aquarium water slowly over 2-3 hours. Several of them did seem attached to the paper towel when i unwrapped them and added to the tank. Unfortunately, they were all dead. I dont know if i didnt acclimate them right or there was something about the tank but that is what happened. I didnt contact the seller because they were already in the tank. They are really cool looking and I'd like to get some more but not sure if the shipping or the water is the issue or what.
Hi Kevin. Sorry to hear you had an issue. Usually when they are attached, it means that they are alive. Even after putting them in the tank, you can always reach out to us. We're always ready to help and will do our best to resolve any issues or provide information so you are succesful at keeping them. You can contact us via email at info@aquaticmotiv.com or call our store at 973-330-0006. Thank you.
Received this plant about 2 weeks ago. I ordered 3 and now I have 11...multiplies very quickly. Very pleased.