We ship orders from Monday to Wednesday. All orders placed after Wednesday 7 a.m. EST will be shipped out the following Monday. We do this to prevent your package from getting stuck at a carrier facility over the weekend.

FREE SHIPPING on all orders above $69

USPS Ground Advantage 2-5 days $6.99

USPS Priority Mail 1-3 days $14.99

UPS 2nd Day Air $29.99

UPS Overnight $49.99

Depending on the shipping method selected at checkout, it can take anywhere from 1 - 5 business days.

USPS and UPS handling times are out of our control once your package is dropped off so keeping an eye on the tracking number is the best way to receive updates.

All orders are processed within 1-4 business days.

Yes, we offer free shipping on all orders above $69.

No. All live animal or plant orders that qualify for free shipping will ship in USPS Priority Mail, or a superior service, depending on size and weight.

After you receive an email confirmation with your tracking number, saying the order has shipped, please allow up to 48 hours for USPS/UPS to update your tracking details. If you do not see any updates after 48 hours, please contact us.

Keep in mind that if your order was placed after our cut off time, 7am on Wednesday, you may only see updates the following Monday, when the order is shipped.

Sometimes we have to hold orders due to the extreme weather. We do not ship live animals or plants if the weather is below 40 degrees or above 85 degrees.

We also have a 1-4 business day handling time so your order may still be processing. We do our best to ship all orders as soon as possible but sometimes we get a little busier than usual with orders and may take the full amount of the handling time to fulfill.

If it has been over 4 business days after the order is placed, please contact us so we can look into it and provide an update.

Yes. We ship to all states including AK, HI, and PR.

No, at the moment we do not ship outside of the US.

All our live stock and plants are shipped to the best of our abilities.

Live stock is packed in heat sealed durable plastic bags and always double bagged (triple bagged if necessary). They are packed with enough water to be comfortable and plenty of oxygen that lasts up to a week. They are then wrapped around in bubble wrap or newspaper, and put in durable insulated boxes to prevent them from getting crushed.

Plants are packed in heat sealed, durable plastic bags to maintain moisture, wrapped around in bubble wrap or newspaper, and put in durable insulated boxes to prevent them from getting crushed in transit.

Unfortunately we are not able to this on our end.

If you used the wrong shipping address by mistake, please contact us as soon as possible. If the order still has not left our facility, we will hapily change it for you. If the order has already been shipped, we recommend contacting your carrier to request a hold for pick up.

• Guarantee gets voided if the address you provide is incorrect. Please, always confirm your address before placing an order! It is the customer's responsibility to ensure the live stock is being sent to the correct address.

We will only be able to cancel the order if it has not been fulfilled or left our facility yet.

Contacting USPS or UPS right away would be the best course of action. They will have the most updates information to provide. Sometimes they may also scan the package as delivered ahead of time, by mistake, so waiting until the end of the day for the package to show up would be an option.

In addition, the carrier may also leave the package at a neighbor’s house or mailbox. Make sure to check with them.

The transit times stated at checkout by the shipping service are referring to the amount of time an order takes to arrive after it has been shipped. Keep in mind that we have a 1-4 day handling time so by selecting, for example, USPS Priority Mail 1-3 day shipping, it does not mean the order will arrive 1-3 days after the order was placed.

Yes, we accept returns within 14 days. You can return an item as long as it is unopened, unused, and in the same condition it was received.

If you receive anything but a healthy plant/animal, take 2 or 3 pictures in its unopened sealed bag and get in contact with us within 4 hours of the arrival of the package. We will get back to you after we've successfully examined all the pictures. If the plant(s)/animal(s) is(are) indeed damaged or melted/dead, we will gladly send you a replacement or we'll refund you if the item is no longer in stock. Guarantee gets voided if delivery is not made on the first attempt. Please, be home to receive your live animals.

Sometimes boxes are mishandled while in transit by the shipping company. Although it is extremely rare, it can happen.
If your package arrives broken, leaking, or damaged in any way, please take a picture right away and proceed by inspecting all the items inside. If you encounter any issues upon opening the box, reach out to our team with a picture of the damaged box as well as a picture of any damaged items inside. We’ll get back to you with a resolution as quickly as possible and will replace any items that get damaged or broken while in transit.

If there are any missing items in your order, please reach out to us so we can assist you. We will refund or ship you the missing items, at no extra cost. Make sure to contact us within 4 hours of the arrival of the package.

If you received an incorrect order, please reach out to us right away with a picture. We will take care of you and process a replacement or refund.

Yes, we do. You can pick up orders at our Newark, NJ location from Monday through Saturday. Although we are a private shop without a store front, you are welcome to pick up during business hours.

You can place an order at our online store and select pick up at checkout or call us at 973-330-0006 to place the order over the phone.

Pick up address will be provided over the phone or via email after the order has been placed.

Yes, we do. You can contact us by phone at 973-330-0006.

HOURS

Monday: 10am - 6pm
Tuesday: 10am - 6pm
Wednesday: 10am - 6pm
Thursday: 10am - 6pm
Friday: 10am - 6pm
Saturday: 10am - 6pm
Sunday: Closed

EASTERN TIME

It depends on the specific request but for the most part, yes. If you have any requests for your order, you can leave us a note on the Cart page where it says Order Instructions, right below your order total.

You can also send us an e-mail right after your purchase with your order request.

Keep in mind that in some cases we may not be able to fulfill the request, for example:

- requesting a $50 plant with a $18 plant purchase, even if it qualifies for the buy 3 get 1 free plant special

- requesting an out of stock, free plant with a plant purchase that qualifies for the buy 3 get 1 free

- requesting specific species of plants in assorted packs

- requesting specific colors of fish in assorted packs

For more details regarding our BUY 3 GET 1 FREE plant special including exclusions and rules, click here.

You are not able to use multiple discount codes at once. Use the one that is best for your purchase and save any other additional codes for a future purchase.

It depends on certain items.

For dry goods and products, it is best to contact us so we can provide a more accurate answer and expected restock date.

We restock live plants twice per week, every single week.

For all others, such as snails, shrimp, crabs, and fish, we restock once per week.

We do our best to always have most in stock but a lot of times that is not possible due to weather related issues, supply chain issues, availability, etc.

To be notified when something becomes available, make sure to click on the "Notify me when available" button on the product's page.

You can also reach out to us via e-mail or by phone if you have additional questions regarding availability.

Yes, you can make changes to your order if the package has not been shipped yet. Please contact us right away if you want to make any changes.

No, we never use any pesticides in our tanks. They are 100% shrimp and invertebrate safe!

We have both, it really depends on the plant species. Most of our bucephalandra, anubias and mosses are grown partially emersed. All others such as stem plants, swords, and vals, are kept fully submerged.

Aquarium plants are mostly grown emersed in green houses. When we receive an order, they are cleaned and go straight into our tanks. Due to the high demand and quick sell out process, most plants do not stay in our tanks long enough to fully transform so you may receive a fully submerged plant in one order, and a partially submerged plant at a later time.

You can also contact us at any time for a weekly update on growing status.

It is 100% up to you. Both the pots and plant weights are aquarium safe so you can remove them of leave them as is. For a better aesthetic look, we always recommend removing the plant from any pots or plant anchors.

Depends on the plant species. Anubias, bucephalandra, swords, vals, to name a few, will all have roots. Some smaller than others but will have roots. Most stem plants are freshly cut so you may receive a bunched plant without roots.

From our experience, on stem plants, having or not having roots is not a reflexion of quality or health. We propagate plants and trim every single week so it is possible that your stem plants will not have roots. If your aquarium is stable and you have all the proper requirements for the growth of that plant species, it will quickly develop form a new root system.

Most likely, yes. Snails are extremely resilient and usually a small delay will not affect them if weather conditions are ideal.

They are packed in heat sealed bags to retain moisture and usually are fine in the bag for up to 12-14days.

You can also contact us at any time so we can further look into it.

Yes, we can hold orders to be shipped on a specific date upon request.

If you have placed an order that has not shipped yet, you can add to it but we will need to send you an invoice via email. Our system does not keep or save any credit card information so we are not able to charge any cards. Simply reach out to us so we can help getting the extra items added to your order.

It is normal for snails to arrive tucked in the shell and stay inactive for some time. Snails need to adjust to your aquarium environment before feeling comfortable and safe to come out. After acclimating them properly(read more details below), put them in your aquarium and give them 48 hours to start exploring.

Upon receiving your snails, make sure to float the unopened snail bag on top of your aquarium for 15-20 minutes. When the time is up, carefully cut open the bag and put the snails in your aquarium. Make sure not to put any of the bag water in your aquarium. During transit, the shipping water will become high in ammonia so you should always avoid mixing it in your aquarium. Most snails start exploring after a couple of minutes/hours but some can take up to 48 hours so don't freak out if it has been a while and they are still tucked in.

Do NOT leave any snails in a separate, unfiltered container to acclimate. 

My snails have not moved in over 48 hours. What do I do?

Reasons your snails are still tucked in/not moving: 

1) Water parameters - test your water to make sure you have the correct water conditions for your specific species.

2) Temperature - Make sure your temperatures is correct.

3) Aggressive tank mate - Snails will stay tucked in if they feel in danger so make sure there are no tank mates picking on them.

4) Liquid chemicals/Algae removers - most chemicals are not safe for invertebrates so make sure non were used within the last 2-4 weeks.

If all the aquarium conditions are stable and the environment is ideal to house the snails, then we may have had an issue with shipping, delays, or weather. If this is the case, please reach out to our team so we can help. Make sure to always provide pictures of the snails.

• Floating method

Upon receiving your shrimp, make sure to float the unopened bag on top of your aquarium for 15-20 minutes. When the time is up, carefully cut open the bag and put the shrimp in your aquarium. Make sure not to put any of the bag water in your aquarium. During transit, the shipping water will become high in ammonia so you should always avoid mixing it in your aquarium. 

• Easy set up, drip acclimation method

Upon receiving your shrimp, empty the entire bag content (water and shrimp) into a separate container - 1 gallon to 3 gallons would be preferred. Get some long airline tubing and tie a loose knot right in the middle. With one end of the tubing in your aquarium, start syphoning water from the aquarium to the container with the shrimp. Once you establish the flow of water to the container with the shrimp, quickly tie the knot to reduce the flow of water to about 3-5 drops per second. Leave the airline dripping for about 1-3 hours. Make sure to keep an eye on the container so it doesn't overflow. Once the timer is up, with a soft net, scoop the shrimp out of the container and add them to your aquarium.

Healthy clams willALWAYSarrive closed and shut. When snails die in transit, they will arrive completely opened up - If that is the case, take a picture and send it over to us right away, otherwise, simply add them to your aquarium and let them acclimate. Clams are slow moving animals so don't worry if you don't see movement for the first couple of days.

Our plants are 100% ready to plant, however, we recommend sterilizing before introducing them to your aquarium.

Bleach Dip 

• Any household brands 
• Great for killing algae and snails 

Directions:

Container 1 (Treat) - Mix 19 parts water to 1 part bleach (5% bleach). 

Container 2 (Rinse) – Dechlorinated water. Add extra dechlorinator (3x more). 

Step 1 - Dip plants in container 1 for 2 minutes. 

Step 2 – When the 2 minutes are up, quickly transfer them to container 2 and leave them there for another 2 minutes then rinse very well.

Note – After step 2, if you are still able to smell the bleach on the plant, quickly run it under room temperature tap water for 30-40 seconds.

CAUTION! 

Please, be very cautious when applying these methods as they can kill your plants if not used correctly.  

We are NOT responsible for any plant losses/melts due to miss-using the methods stated above.

Our plants are 100% ready to plant, however, we recommend sterilizing before introducing them to your aquarium.

Alum Dip (Aluminum sulfate and Alum USP) 

• Great for killing bugs, snails, and snail eggs. 

Directions:

Container 1 (Treat) - Mix 2 tablespoons per gallon of water. 

Container 2 (Rinse) - Dechlorinated water. 

Step 1 – Soak plant(s) for 1 hour. 

Step 2 – Rinse in container 2. 

CAUTION! 

Please, be very cautious when applying these methods as they can kill your plants if not used correctly.  

We are NOT responsible for any plant losses/melts due to miss-using the methods stated above.

Our plants are 100% ready to plant, however, we recommend sterilizing before introducing them to your aquarium.

3% Hydrogen Peroxide Dip 

• Great against algae, parasites, fungus, and bacteria. 

Directions:

 Container 1 (Treat) - Mix 2-3ml of 3% Hydrogen Peroxide to 1 gallon of water. 

Container 2 (Rinse) - Dechlorinated water. Add extra dechlorinator (3x more). 

Step 1 – Dip plants in container 1 for 2-3 minutes.  

Step 2 – When the time is up, using gloves, quickly transfer them to container 2 and gently rinse thoroughly.

Step 3 - Rinse plants thoroughly once again under room temperature tap water.

CAUTION! 

Please, be very cautious when applying these methods as they can kill your plants if not used correctly.  

We are NOT responsible for any plant losses/melts due to miss-using the methods stated above.

Yes, we have a 100% Live Arrival Guarantee.

We guarantee that your animals/plants will arrive healthy and in the best state possible!

Please keep in mind that Live Arrival Guarantee will only guarantee that your live stock will be alive upon arrival. We don't guarantee that you will be successful at keeping them. This is because of the fact that your aquarium might not have the perfect environment to keep these species, such as:

• Ideal plant substrate
• Co2
• Filtration
• Lighting
• Temperature
• Water parameters

If you're not sure that you have the perfect environment to house a certain plant or animal, feel free to message us anytime with your questions and we will reply as soon as possible.

FIRST CLASS SHIPPING NOTICE

Although First Class shipping is a great, budget friendly option, it may not be the ideal shipping option during extreme weather conditions. Since this service is only for lighter packages (up to 16oz), we are unable to add heat packs/cold packs to these orders to ensure their safe arrival when temperatures are extreme. For this reason, 100% Live Arrival Guarantee is voided for First Class Shipments only, during extreme weather conditions. We recommend having your animals shipped in USPS Priority Mail, UPS 2nd Day Air, and UPS Overnight.

When temperatures are ideal for shipping, USPS First Class is a great and safe option for single orders of snails and any plants.