Three snails delivered. One was dead...left him in the same place for a week just to be sure. Second snail disappeared, hadn't been seen since. Maybe alive? Maybe not. Third snail, the biggest one...is fine.
Package arrived on time, but was shipped in a sealed plastic bag, no water at all. Half of the plant was dead before I opened it, cold pack was warm.
Hello.
All plants are shipped in sealed plastic bags. They are slightly moist and bags sealed to retain 100% of moisture. Aquatic plants should never be packed in water. In addition, we apologize for any inconvenience we have caused. If there are issues with any items upon arrival, please, reach out to us. We have a 100% live arrival guarantee and you are always covered.
Thank you.
Snails came to me dead, after I got my dead snails there was a card that said “anything wrong let us know we will make it right” so I did, then all of a sudden there was all these regulations and guides and rules about shipping in weather and if you don’t pay for first class arrival for ur snails don’t worry about getting them alive!
Hello. Thank you for your review.
I understand your frustration and apologize once again for the DoA snails.
You reached out to us on Saturday and despite not following our policy, as explained in our communication via the Live Chat, we still decided to open an exception and send you a replacement.
Thank you.
The company handled a problem with the order well and I'll be buying from them again.