They all arrived in great condition. They were clearly packaged with care, and considering the wildfires and other adverse weather made it quickly enough. After a water acclimation float-these little guys went straight to work happy as can be.
Yellow nerite snails were teeny tiny babies and died shortly after arriving and mystery snails died too. Cool pack was completely warm on arrival. I would suggest not buying from these people.
Hello. Thank you for your review. We're sorry for the inconvenience.
If there are any issues with an order, please reach out to us - we have a 100% live arrival and you are always covered. Thank you.
honestly a little disappointed, I ordered from here not too long ago and everything went well, but this time they took extremely long to even ship my plants, and they came very brown and broken.
Hello. Sorry to hear there was an issue with the order :( If you encounter any issues with our plants, please know that we have a 100% live arrival guarantee. Just send us a message and we'll take care of you. Thank you and have a wonderful day.