I've received two separate orders and am working on a 3rd now! Everything arrived fast, alive and thriving. Even in the shipment that was delayed a whole day with my snails spending the night on a UPS truck outside in the middle of a huge snowstorm, all alive and healthy! Plants also super lush and healthy, one one dead leaf to be found. Communication with the store was awesome. These folks care, 100%. I can't recommend them enough!