I've orderee numerous snails and not had any make it past three days. This is for a large well cycled invert tank with a healthy population of breeding rabbit snails that all survive and get very big (4") if I source them locally.
These guys are small and not as active as other rabbit type snails. And buyers should be aware that they spend most of their time out of the water, even in the wild. You need the right tank for them. But they are eating and moving and great sonfsr. They are very lovely too. So glad to have found snails that made it!