The 3 snails are doing fine so far. I am pleased.
2 of 3 were dead on arrival. The little box was hot to the touch like it had been sitting in the sun...as were the once-frozen cooling packs. 2 day shipping took 3 days. The one that survived is mowing down some troublesome BBA so that's a win.
Hello. Thank you for your review.
If there are any issues upon arrival, please reach out to us. We have a 100% live arrival guarantee and you are always covered.
Thank you.
Four of the six didn’t make it.
Hello Mark. Thank you for your review.
I noticed your order arrived a few weeks back - if there are any issues with your order, please reach out to us upon arrival so we can take care of you. We have a 100% live arrival guarantee and you are always covered.
We're always looking for ways to improve where we can.
Sorry for any inconvenience.