Hello!
Thank you so much for your purchase.
Here, you will be able to find additional help and tips for your order upon being received.
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It is normal for snails to arrive tucked in the shell and being inactive for some time. Snails need to adjust to your aquarium environment before feeling comfortable and safe to come out. After acclimating them properly (read more details below), put them in your aquarium and give them 48 hours to start exploring.
Upon receiving your snails, make sure to float the unopened snail bag on top of your aquarium for 15-20 minutes. When the time is up, carefully cut open the bag and put the snails in your aquarium. Make sure not to put any of the bag water in your aquarium. During transit, the shipping water will become high in ammonia so you should always avoid mixing it in your aquarium. Most snails start exploring after a couple of minutes/hours but some can take up to 48 hours so don't freak out if it has been a while and they are still tucked in.
Do NOT leave any snails in a separate, unfiltered container to acclimate.
It is normal for the water to be murky as most snails are extremely dirty.
When snails are in transit, they become stressed out and retrieve their operculum (lid/trapdoor). They do this to protect themselves and to feel safer. This is normal.
If you see a snail's body/head dangling out of its shell, it most likely didn't make it. Please, do NOT confuse dangling out with slightly open operculum - slightly open operculum can also be normal. If your snails has a dangling body out of the shell, immediately take a picture and send it to us. We will reach out to you ASAP to replace it or send a refund.
All our snails are packed in heat sealed durable plastic bags and always double bagged (triple bagged if necessary). They are packed with enough water to be comfortable and plenty of oxygen that lasts up to 2 weeks. They are then wrapped around in bubble wrap/newspaper or insulation, and put in durable boxes to prevent them from getting crushed. 99.99% of time that boxed are damaged, the snails will still be just fine, even if the bag rips. Snails can stay out of water for weeks, as long as moisture is there.
Some snails are shipped without water on purpose to prevent high ammonia spikes while in transit. Snails stay closed up, and will do very well for weeks as long as moisture in the bag is high.
Reasons your snails are still tucked in/not moving:
1) Water parameters - test your water to make sure you have the correct water conditions for your specific species.
2) Temperature - Make sure your temperatures is correct.
3) Aggressive tank mate - Snails will stay tucked in if they feel in danger so make sure there are no tank mates picking on them.
4) Liquid chemicals/Algae removers - most chemicals are not safe for invertebrates so make sure non were used within the last 2-4 weeks.
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Our plants are 100% ready to plant, however, we recommend sterilizing before introducing them to your aquarium.
Here are a couple methods you can SAFELY use:
Bleach Dip
Directions:
Container 1 (Treat) - Mix 19 parts water to 1 part bleach (5% bleach).
Container 2 (Rinse) – Dechlorinated water. Add extra dechlorinator (3x more).
Step 1 - Dip plants in container 1 for 2 minutes.
Step 2 – When the 2 minutes are up, quickly transfer them to container 2 and leave them there for another 2 minutes then rinse very well.
Note – After step 2, if you are still able to smell the bleach on the plant, quickly run it under room temperature tap water for 30-40 seconds.
Alum Dip (Aluminum sulfate and Alum USP)
Directions:
Container 1 (Treat) - Mix 2 tablespoons per gallon of water.
Container 2 (Rinse) - Dechlorinated water.
Step 1 – Soak plant(s) for 1 hour.
Step 2 – Rinse in container 2.
3% Hydrogen Peroxide Dip
Directions:
Container 1 (Treat) - Mix 2-3ml of 3% Hydrogen Peroxide to 1 gallon of water.
Container 2 (Rinse) - Dechlorinated water. Add extra dechlorinator (3x more).
Step 1 – Dip plants in container 1 for 2-3 minutes.
Step 2 – When the time is up, using gloves, quickly transfer them to container 2 and gently rinse thoroughly.
Step 3 - Rinse plants thoroughly once again under room temperature tap water.
CAUTION!
Please, be very cautious when applying these methods as they can kill your plants if not used correctly.
We are NOT responsible for any plant losses/melts due to miss-using the methods stated above.
If you receive anything but a healthy plant, take 2 or 3 pictures in its unopened sealed bag and get in contact with us within 4 hours of the arrival of the package. We will get back to you after we've successfully examined all the pictures. If the plant(s) is(are) indeed damaged or melted/dead, we will send you a replacement or we'll refund you if the item is no longer in stock.
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All our shrimp are carefully selected, making sure you always receive quality animals. We inspect every single shrimp numerous times before being shipped.
If you have issues upon arrival, take 2 or 3 pictures in its unopened sealed bag and get in contact with us within 4 hours of the arrival of the package. We will get back to you after we've successfully examined all the pictures and will send a replacement or we'll refund you if the item is no longer in stock.
Pictures are examples of a specific species. In addition, shrimp arrive looking a little lighter and color might look pale but don't worry - this is normal due to the stress they are under while traveling but will quickly get all the color within 24 hours.
Upon receiving your shrimp, make sure to float the unopened bag on top of your aquarium for 15-20 minutes. When the time is up, carefully cut open the bag and put the shrimp in your aquarium. Make sure not to put any of the bag water in your aquarium. During transit, the shipping water will become high in ammonia so you should always avoid mixing it in your aquarium.
Upon receiving your shrimp, empty the entire bag content (water and shrimp) into a separate container - 1 gallon to 3 gallons would be preferred. Get some long airline tubing and tie a loose knot right in the middle. With one end of the tubing in your aquarium, start syphoning water from the aquarium to the container with the shrimp. Once you establish the flow of water to the container with the shrimp, quickly tie the knot to reduce the flow of water to about 3-5 drops per second. Leave the airline dripping for about 1-3 hours. Make sure to keep an eye on the container so it doesn't overflow. Once the timer is up, with a soft net, scoop the shrimp out of the container and add them to your aquarium.
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All our crabs are carefully selected, making sure you always receive quality animals. We inspect every single crab before being shipped.
If you have issues upon arrival, take 2 or 3 pictures in its unopened sealed bag and get in contact with us within 4 hours of the arrival of the package. We will get back to you after we've successfully examined all the pictures and will send a replacement or we'll refund you if the item is no longer in stock.
Pictures are examples of a specific species. The coloration of the crabs may vary from the pictures slightly.
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Upon receiving your clams, make sure to float the unopened bag on top of your aquarium for 15-20 minutes. When the time is up, carefully cut open the bag and put the clams in your aquarium. Make sure not to put any of the bag water in your aquarium. During transit, the shipping water will become high in ammonia so you should always avoid mixing it in your aquarium.
Upon receiving your fish, make sure to float the unopened bag on top of your aquarium for 15-20 minutes. When the time is up, carefully cut open the bag and put the betta in your aquarium. Make sure not to put any of the bag water in your aquarium. During transit, the shipping water will become high in ammonia so you should always avoid mixing it in your aquarium.
Healthy clams will ALWAYS arrive closed and shut. When snails die in transit, they will arrive completely opened up - If that is the case, take a picture and send it over to us right away, otherwise, simply add them to your aquarium and let them acclimate. Clams are slow moving animals so don't worry if you don't see movement for the first couple of days.
________________________________________________________________________
All our bettas are carefully selected, making sure you always receive a quality fish. We inspect every single fish numerous times before being shipped.
Upon receiving your fish, make sure to float the unopened bag on top of your aquarium for 15-20 minutes. When the time is up, carefully cut open the bag and put the betta in your aquarium. Make sure not to put any of the bag water in your aquarium. During transit, the shipping water will become high in ammonia so you should always avoid mixing it in your aquarium.
Pictures are examples of a specific species. Unless you purchase a numbered, What You See is What You Get (WYSWYG) betta, coloration may vary. In addition, all bettas are randomly picked by our staff, unless selected otherwise under the color choices.
If you receive anything but a healthy betta, take 2 or 3 pictures in its unopened sealed bag and get in contact with us within 4 hours of the arrival of the package. We will get back to you after we've successfully examined all the pictures. If the betta is indeed "damaged"/dead, we will send you a replacement or we'll refund you if the item is no longer in stock.
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If you received a damaged item, make sure to take 2 or 3 pictures within 4 hours of the package arrival. We will get back to you after we have successfully examined all the pictures. We have a 100% Satisfaction guarantee and we will make sure to work with you to send you a replacement, or a refund if the item is no longer in stock.
We will cover all shipping costs for damage item replacements.
All dry goods can be returned within 30 days of the purchase date.
Item must be:
- Unused
- In the same condition it was received
- In the same package it was received
- Package must NOT be damaged
Customer is responsible for paying any shipping costs for returning the item. Shipping costs are NON-REFUNDABLE.
If you receive a refund, the cost of return shipping will be deducted from your refund.
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Feedback is very important to us! If you are happy with your order, please take a second to give us a review, we really appreciate it.
If you encounter any problems with the order, get in contact with us so we can make it right and resolve any issues. We have a 100% live arrival guarantee and you are always covered.
We will NOT compromise!
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- Do not return any items without contacting us first.
- Do not open any return requests without contacting us first.
After contacting us, and after we give you the green light to return an item, you can do so by shipping the item to the address we will then provide to you. Shipping costs are to be paid by the buyer. Replacements for DoA claims are sent free of charge.
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Click here to get in contact with us.
IG @AquaticMotiv
E-MAIL info@Aquaticmotiv.com
For a faster resolution, you can call our store at (973) 330 0006.
Mon-Fri 10a-6p.
When will my order ship out?
We ship orders from Monday to Wednesday. All orders placed after Wednesday 7 a.m. EST will be shipped out the following Monday. We do this to prevent your package from getting stuck at a carrier facility over the weekend.
How much does shipping cost?
FREE SHIPPING on all orders above $69
USPS Ground Advantage 2-5 days $6.99
USPS Priority Mail 1-3 days $14.99
UPS 2nd Day Air $29.99
UPS Overnight $49.99
How long will it take for my package to arrive?
Depending on the shipping method selected at checkout, it can take anywhere from 1 - 5 business days.
USPS and UPS handling times are out of our control once your package is dropped off so keeping an eye on the tracking number is the best way to receive updates.
Is Free Shipping a slow service?
No. All live animal or plant orders that qualify for free shipping will ship in USPS Priority Mail, or a superior service, depending on size and weight.
My tracking number is not updating ...
After you receive an email confirmation with your tracking number, saying the order has shipped, please allow up to 48 hours for USPS/UPS to update your tracking details. If you do not see any updates after 48 hours, please contact us.
Keep in mind that if your order was placed after our cut off time, 7am on Wednesday, you may only see updates the following Monday, when the order is shipped.
Why hasn't my order shipped out yet?
Sometimes we have to hold orders due to the extreme weather.
We do not ship live animals or plants if the weather is below 40 degrees or above 85 degrees.
Do you ship everywhere in the US?
Yes. We ship to all states including AK, HI, and PR.
Is international shipping available?
No, at the moment we do not ship outside of the US.
How do you ship live stock and plants?
All our live stock and plants are shipped to the best of our abilities.
Live stock is packed in heat sealed durable plastic bags and always double bagged (triple bagged if necessary). They are packed with enough water to be comfortable and plenty of oxygen that lasts up to a week. They are then wrapped around in bubble wrap or newspaper, and put in durable insulated boxes to prevent them from getting crushed.
Plants are packed in heat sealed, durable plastic bags to maintain moisture, wrapped around in bubble wrap or newspaper, and put in durable insulated boxes to prevent them from getting crushed in transit.
Can I return an item?
Yes, we accept returns within 14 days. You can return an item as long as it is unopened, unused, and in the same condition it was received.
I have a DoA (Dead on Arrival). What do I do?
If you receive anything but a healthy plant/animal, take 2 or 3 pictures in its unopened sealed bag and get in contact with us within 4 hours of the arrival of the package. We will get back to you after we've successfully examined all the pictures. If the plant(s)/animal(s) is(are) indeed damaged or melted/dead, we will gladly send you a replacement or we'll refund you if the item is no longer in stock. Guarantee gets voided if delivery is not made on the first attempt. Please, be home to receive your live animals.
My package arrived broken, damaged, or leaking. What do I do?
Sometimes boxes are mishandled while in transit by the shipping company. Although it is extremely rare, it can happen.
If your package arrives broken, leaking, or damaged in any way, please take a picture right away and proceed by inspecting all the items inside. If you encounter any issues upon opening the box, reach out to our team with a picture of the damaged box as well as a picture of any damaged items inside. We’ll get back to you with a resolution as quickly as possible and will replace any items that get damaged or broken while in transit.
Missing items. What now?
If there are any missing items in your order, please reach out to us so we can assist you. We will refund or ship you the missing items, at no extra cost. Make sure to contact us within 4 hours of the arrival of the package.
My snails are not moving. What do I do?
It is normal for snails to arrive tucked in the shell and stay inactive for some time. Snails need to adjust to your aquarium environment before feeling comfortable and safe to come out. After acclimating them properly(read more details below), put them in your aquarium and give them 48 hours to start exploring.
How do I acclimate my snails?
Upon receiving your snails, make sure to float the unopened snail bag on top of your aquarium for 15-20 minutes. When the time is up, carefully cut open the bag and put the snails in your aquarium. Make sure not to put any of the bag water in your aquarium. During transit, the shipping water will become high in ammonia so you should always avoid mixing it in your aquarium. Most snails start exploring after a couple of minutes/hours but some can take up to 48 hours so don't freak out if it has been a while and they are still tucked in.
Do NOT leave any snails in a separate, unfiltered container to acclimate.
My snails have not moved in over 48 hours. What do I do?
Reasons your snails are still tucked in/not moving:
1) Water parameters - test your water to make sure you have the correct water conditions for your specific species.
2) Temperature - Make sure your temperatures is correct.
3) Aggressive tank mate - Snails will stay tucked in if they feel in danger so make sure there are no tank mates picking on them.
4) Liquid chemicals/Algae removers - most chemicals are not safe for invertebrates so make sure non were used within the last 2-4 weeks.
If all the aquarium conditions are stable and the environment is ideal to house the snails, then we may have had an issue with shipping, delays, or weather. If this is the case, please reach out to our team so we can help. Make sure to always provide pictures of the snails.
How do I acclimate my shrimp?
Upon receiving your shrimp, make sure to float the unopened bag on top of your aquarium for 15-20 minutes. When the time is up, carefully cut open the bag and put the shrimp in your aquarium. Make sure not to put any of the bag water in your aquarium. During transit, the shipping water will become high in ammonia so you should always avoid mixing it in your aquarium.
Upon receiving your shrimp, empty the entire bag content (water and shrimp) into a separate container - 1 gallon to 3 gallons would be preferred. Get some long airline tubing and tie a loose knot right in the middle. With one end of the tubing in your aquarium, start syphoning water from the aquarium to the container with the shrimp. Once you establish the flow of water to the container with the shrimp, quickly tie the knot to reduce the flow of water to about 3-5 drops per second. Leave the airline dripping for about 1-3 hours. Make sure to keep an eye on the container so it doesn't overflow. Once the timer is up, with a soft net, scoop the shrimp out of the container and add them to your aquarium.
My clams don’t open. Are they alive?
Healthy clams will ALWAYS arrive closed and shut. When snails die in transit, they will arrive completely opened up - If that is the case, take a picture and send it over to us right away, otherwise, simply add them to your aquarium and let them acclimate. Clams are slow moving animals so don't worry if you don't see movement for the first couple of days.
Bleach Dip
Our plants are 100% ready to plant, however, we recommend sterilizing before introducing them to your aquarium.
Bleach Dip
Directions:
Container 1 (Treat) - Mix 19 parts water to 1 part bleach (5% bleach).
Container 2 (Rinse) – Dechlorinated water. Add extra dechlorinator (3x more).
Step 1 - Dip plants in container 1 for 2 minutes.
Step 2 – When the 2 minutes are up, quickly transfer them to container 2 and leave them there for another 2 minutes then rinse very well.
Note – After step 2, if you are still able to smell the bleach on the plant, quickly run it under room temperature tap water for 30-40 seconds.
CAUTION!
Please, be very cautious when applying these methods as they can kill your plants if not used correctly.
We are NOT responsible for any plant losses/melts due to miss-using the methods stated above.
Alum Dip
Our plants are 100% ready to plant, however, we recommend sterilizing before introducing them to your aquarium.
Alum Dip (Aluminum sulfate and Alum USP)
Directions:
Container 1 (Treat) - Mix 2 tablespoons per gallon of water.
Container 2 (Rinse) - Dechlorinated water.
Step 1 – Soak plant(s) for 1 hour.
Step 2 – Rinse in container 2.
CAUTION!
Please, be very cautious when applying these methods as they can kill your plants if not used correctly.
We are NOT responsible for any plant losses/melts due to miss-using the methods stated above.
3% Hydrogen Peroxide
Our plants are 100% ready to plant, however, we recommend sterilizing before introducing them to your aquarium.
3% Hydrogen Peroxide Dip
Directions:
Container 1 (Treat) - Mix 2-3ml of 3% Hydrogen Peroxide to 1 gallon of water.
Container 2 (Rinse) - Dechlorinated water. Add extra dechlorinator (3x more).
Step 1 – Dip plants in container 1 for 2-3 minutes.
Step 2 – When the time is up, using gloves, quickly transfer them to container 2 and gently rinse thoroughly.
Step 3 - Rinse plants thoroughly once again under room temperature tap water.
CAUTION!
Please, be very cautious when applying these methods as they can kill your plants if not used correctly.
We are NOT responsible for any plant losses/melts due to miss-using the methods stated above.
Do you offer a guarantee?
Yes, we have a 100% Live Arrival Guarantee.
We guarantee that your animals/plants will arrive healthy and in the best state possible!
Please keep in mind that Live Arrival Guarantee will only guarantee that your live stock will be alive upon arrival. We don't guarantee that you will be successful at keeping them. This is because of the fact that your aquarium might not have the perfect environment to keep these species, such as:
If you're not sure that you have the perfect environment to house a certain plant or animal, feel free to message us anytime with your questions and we will reply as soon as possible.
FIRST CLASS SHIPPING NOTICE
Although First Class shipping is a great, budget friendly option, it may not be the ideal shipping option during extreme weather conditions. Since this service is only for lighter packages (up to 16oz), we are unable to add heat packs/cold packs to these orders to ensure their safe arrival when temperatures are extreme. For this reason, 100% Live Arrival Guarantee is voided for First Class Shipments only, during extreme weather conditions. We recommend having your animals shipped in USPS Priority Mail, UPS 2nd Day Air, and UPS Overnight.
When temperatures are ideal for shipping, USPS First Class is a great and safe option for single orders of snails and any plants.
When will my order ship out?
We ship orders from Monday to Wednesday. All orders placed after Wednesday 7 a.m. EST will be shipped out the following Monday. We do this to prevent your package from getting stuck at a carrier facility over the weekend.
How much does shipping cost?
FREE SHIPPING on all orders above $69
USPS Ground Advantage 2-5 days $6.99
USPS Priority Mail 1-3 days $14.99
UPS 2nd Day Air $29.99
UPS Overnight $49.99
How long will it take for my package to arrive?
Depending on the shipping method selected at checkout, it can take anywhere from 1 - 5 business days.
USPS and UPS handling times are out of our control once your package is dropped off so keeping an eye on the tracking number is the best way to receive updates.
Is Free Shipping a slow service?
No. All live animal or plant orders that qualify for free shipping will ship in USPS Priority Mail, or a superior service, depending on size and weight.
My tracking number is not updating ...
After you receive an email confirmation with your tracking number, saying the order has shipped, please allow up to 48 hours for USPS/UPS to update your tracking details. If you do not see any updates after 48 hours, please contact us.
Keep in mind that if your order was placed after our cut off time, 7am on Wednesday, you may only see updates the following Monday, when the order is shipped.
Why hasn't my order shipped out yet?
Sometimes we have to hold orders due to the extreme weather.
We do not ship live animals or plants if the weather is below 40 degrees or above 85 degrees.
Do you ship everywhere in the US?
Yes. We ship to all states including AK, HI, and PR.
Is international shipping available?
No, at the moment we do not ship outside of the US.
How do you ship live stock and plants?
All our live stock and plants are shipped to the best of our abilities.
Live stock is packed in heat sealed durable plastic bags and always double bagged (triple bagged if necessary). They are packed with enough water to be comfortable and plenty of oxygen that lasts up to a week. They are then wrapped around in bubble wrap or newspaper, and put in durable insulated boxes to prevent them from getting crushed.
Plants are packed in heat sealed, durable plastic bags to maintain moisture, wrapped around in bubble wrap or newspaper, and put in durable insulated boxes to prevent them from getting crushed in transit.
Can I return an item?
Yes, we accept returns within 14 days. You can return an item as long as it is unopened, unused, and in the same condition it was received.
I have a DoA (Dead on Arrival). What do I do?
If you receive anything but a healthy plant/animal, take 2 or 3 pictures in its unopened sealed bag and get in contact with us within 4 hours of the arrival of the package. We will get back to you after we've successfully examined all the pictures. If the plant(s)/animal(s) is(are) indeed damaged or melted/dead, we will gladly send you a replacement or we'll refund you if the item is no longer in stock. Guarantee gets voided if delivery is not made on the first attempt. Please, be home to receive your live animals.
My package arrived broken, damaged, or leaking. What do I do?
Sometimes boxes are mishandled while in transit by the shipping company. Although it is extremely rare, it can happen.
If your package arrives broken, leaking, or damaged in any way, please take a picture right away and proceed by inspecting all the items inside. If you encounter any issues upon opening the box, reach out to our team with a picture of the damaged box as well as a picture of any damaged items inside. We’ll get back to you with a resolution as quickly as possible and will replace any items that get damaged or broken while in transit.
Missing items. What now?
If there are any missing items in your order, please reach out to us so we can assist you. We will refund or ship you the missing items, at no extra cost. Make sure to contact us within 4 hours of the arrival of the package.
My snails are not moving. What do I do?
It is normal for snails to arrive tucked in the shell and stay inactive for some time. Snails need to adjust to your aquarium environment before feeling comfortable and safe to come out. After acclimating them properly(read more details below), put them in your aquarium and give them 48 hours to start exploring.
How do I acclimate my snails?
Upon receiving your snails, make sure to float the unopened snail bag on top of your aquarium for 15-20 minutes. When the time is up, carefully cut open the bag and put the snails in your aquarium. Make sure not to put any of the bag water in your aquarium. During transit, the shipping water will become high in ammonia so you should always avoid mixing it in your aquarium. Most snails start exploring after a couple of minutes/hours but some can take up to 48 hours so don't freak out if it has been a while and they are still tucked in.
Do NOT leave any snails in a separate, unfiltered container to acclimate.
My snails have not moved in over 48 hours. What do I do?
Reasons your snails are still tucked in/not moving:
1) Water parameters - test your water to make sure you have the correct water conditions for your specific species.
2) Temperature - Make sure your temperatures is correct.
3) Aggressive tank mate - Snails will stay tucked in if they feel in danger so make sure there are no tank mates picking on them.
4) Liquid chemicals/Algae removers - most chemicals are not safe for invertebrates so make sure non were used within the last 2-4 weeks.
If all the aquarium conditions are stable and the environment is ideal to house the snails, then we may have had an issue with shipping, delays, or weather. If this is the case, please reach out to our team so we can help. Make sure to always provide pictures of the snails.
How do I acclimate my shrimp?
Upon receiving your shrimp, make sure to float the unopened bag on top of your aquarium for 15-20 minutes. When the time is up, carefully cut open the bag and put the shrimp in your aquarium. Make sure not to put any of the bag water in your aquarium. During transit, the shipping water will become high in ammonia so you should always avoid mixing it in your aquarium.
Upon receiving your shrimp, empty the entire bag content (water and shrimp) into a separate container - 1 gallon to 3 gallons would be preferred. Get some long airline tubing and tie a loose knot right in the middle. With one end of the tubing in your aquarium, start syphoning water from the aquarium to the container with the shrimp. Once you establish the flow of water to the container with the shrimp, quickly tie the knot to reduce the flow of water to about 3-5 drops per second. Leave the airline dripping for about 1-3 hours. Make sure to keep an eye on the container so it doesn't overflow. Once the timer is up, with a soft net, scoop the shrimp out of the container and add them to your aquarium.
My clams don’t open. Are they alive?
Healthy clams will ALWAYS arrive closed and shut. When snails die in transit, they will arrive completely opened up - If that is the case, take a picture and send it over to us right away, otherwise, simply add them to your aquarium and let them acclimate. Clams are slow moving animals so don't worry if you don't see movement for the first couple of days.
Bleach Dip
Our plants are 100% ready to plant, however, we recommend sterilizing before introducing them to your aquarium.
Bleach Dip
Directions:
Container 1 (Treat) - Mix 19 parts water to 1 part bleach (5% bleach).
Container 2 (Rinse) – Dechlorinated water. Add extra dechlorinator (3x more).
Step 1 - Dip plants in container 1 for 2 minutes.
Step 2 – When the 2 minutes are up, quickly transfer them to container 2 and leave them there for another 2 minutes then rinse very well.
Note – After step 2, if you are still able to smell the bleach on the plant, quickly run it under room temperature tap water for 30-40 seconds.
CAUTION!
Please, be very cautious when applying these methods as they can kill your plants if not used correctly.
We are NOT responsible for any plant losses/melts due to miss-using the methods stated above.
Alum Dip
Our plants are 100% ready to plant, however, we recommend sterilizing before introducing them to your aquarium.
Alum Dip (Aluminum sulfate and Alum USP)
Directions:
Container 1 (Treat) - Mix 2 tablespoons per gallon of water.
Container 2 (Rinse) - Dechlorinated water.
Step 1 – Soak plant(s) for 1 hour.
Step 2 – Rinse in container 2.
CAUTION!
Please, be very cautious when applying these methods as they can kill your plants if not used correctly.
We are NOT responsible for any plant losses/melts due to miss-using the methods stated above.
3% Hydrogen Peroxide
Our plants are 100% ready to plant, however, we recommend sterilizing before introducing them to your aquarium.
3% Hydrogen Peroxide Dip
Directions:
Container 1 (Treat) - Mix 2-3ml of 3% Hydrogen Peroxide to 1 gallon of water.
Container 2 (Rinse) - Dechlorinated water. Add extra dechlorinator (3x more).
Step 1 – Dip plants in container 1 for 2-3 minutes.
Step 2 – When the time is up, using gloves, quickly transfer them to container 2 and gently rinse thoroughly.
Step 3 - Rinse plants thoroughly once again under room temperature tap water.
CAUTION!
Please, be very cautious when applying these methods as they can kill your plants if not used correctly.
We are NOT responsible for any plant losses/melts due to miss-using the methods stated above.
Do you offer a guarantee?
Yes, we have a 100% Live Arrival Guarantee.
We guarantee that your animals/plants will arrive healthy and in the best state possible!
Please keep in mind that Live Arrival Guarantee will only guarantee that your live stock will be alive upon arrival. We don't guarantee that you will be successful at keeping them. This is because of the fact that your aquarium might not have the perfect environment to keep these species, such as:
If you're not sure that you have the perfect environment to house a certain plant or animal, feel free to message us anytime with your questions and we will reply as soon as possible.
FIRST CLASS SHIPPING NOTICE
Although First Class shipping is a great, budget friendly option, it may not be the ideal shipping option during extreme weather conditions. Since this service is only for lighter packages (up to 16oz), we are unable to add heat packs/cold packs to these orders to ensure their safe arrival when temperatures are extreme. For this reason, 100% Live Arrival Guarantee is voided for First Class Shipments only, during extreme weather conditions. We recommend having your animals shipped in USPS Priority Mail, UPS 2nd Day Air, and UPS Overnight.
When temperatures are ideal for shipping, USPS First Class is a great and safe option for single orders of snails and any plants.
