Packaging was excellent and I received plants in excellent condition. The only drawback was you were experiencing shipments delays but didn’t inform me until I called 10 days after I had placed order. Better communication with customer would earn you a 5 star rating and my repeat business.
Messaged company but didn’t even get a reply.
Hello. Thank you for your review.
Upon checking our mailbox, we did find your email that was sent on the 24th, it was still unread which means it was missed by our team - we are here every single day answering and helping customers and we apologize for missing your email. We will always reply to you within the same day so if you do not hear from us, please send us another email or get in contact again in case these mistakes happen. You can also call our store at any time for faster assistance.
Sorry for the inconvenience this has caused. Thank you.
These Mystery Snails were exceptionally attractive. The blue snail had a moon like blue color. The white snail was a flawless Ivory color. The magenta snail was dark purple color that shined. Great place to get snails.
The shells on the snails were gorgeous, however, 3 out of the 5 arrived dead.
Would order again in hopes that they all make it though.
Hello Kristina.
We have a 100% live arrival guarantee and you are always covered. If there are any issues upon arrival, please reach out to us so we can assist you.
Thank you.
Very adorable snails added to the tank.