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Purchased 3 for a 75 gal. vivarium. All 3 were up and actively cleaning a rock within 5 minutes of being placed in water. I've ordered twice from this seller and both purchases arrived extraordinarily well packed, fresh and lively. Strongly recommended for aquatic enthusists with a need for quality.
Never received my shipment and when I emailed to try and figure out what’s going on I got no response
Thank you for the review Austin.
Tracking shows that the package arrived at your local USPS facility 17 days ago. It was ready for pick up on the same day, the 18th of August.
Upon checking our email inbox, we did not find any messages matching your email address.
'Available for Pickup
FORT MYERS FL PAGE FIELD SDC
2655 N AIRPORT RD
FORT MYERS FL 33907-9990
M-F 0830-1730; SAT 0900-1200
August 18, 2025, 10:59 am'
Thank you.
Packaging was excellent and I received plants in excellent condition. The only drawback was you were experiencing shipments delays but didn’t inform me until I called 10 days after I had placed order. Better communication with customer would earn you a 5 star rating and my repeat business.
We hear you! We're very sorry for the shipping delay. We've been a little backed up on orders but we'll work on that to make the fulfilling process as quick as possible. I am happy to hear all plants arrived in excellent condition and hope you can give us another chance in the near future. Thank you so much!
Messaged company but didn’t even get a reply.
Hello. Thank you for your review.
Upon checking our mailbox, we did find your email that was sent on the 24th, it was still unread which means it was missed by our team - we are here every single day answering and helping customers and we apologize for missing your email. We will always reply to you within the same day so if you do not hear from us, please send us another email or get in contact again in case these mistakes happen. You can also call our store at any time for faster assistance.
Sorry for the inconvenience this has caused. Thank you.
These Mystery Snails were exceptionally attractive. The blue snail had a moon like blue color. The white snail was a flawless Ivory color. The magenta snail was dark purple color that shined. Great place to get snails.